ALBUQUERQUE, N.M. – Gov. Susana Martinez and Children, Youth, and Families Secretary Yolanda Deines on Monday announced the new statewide number 1-855-333-SAFE.
The department has had a hotline for 12 years, but officials say the new number is easier to remember.
Caseworkers at the Children, Youth and Families Department's Albuquerque-based central intake unit answer the calls and get as much information as possible.
A supervisor then reviews each case, deciding whether it will be investigated and whether it's a priority.
Cases are sent to the county where the child lives.
The department averages 33,000 calls a year about child abuse or neglect.
About 18,000 are investigated and about 4,700 cases are substantiated. Most are for physical neglect.